One Identity Hungary Korlátolt Felelősségű Társaság

Quest products are highly technical and complex. We need a Product Designer who excels at quickly learning complex systems, then designs the product in such a way that no one else has to go through the trouble of learning what you just did. Your design effectively manages the complexity and reveals an intuitive user interface. If your strength as a product designer is interaction design and information architecture, you will be a good fit for this team. You will be fully responsible for the product’s user experience (UX). It will be up to you to ensure that we arrive at the best possible design by collaborating closely with other designers, Development, and Product Management. Responsibilities-Collaborate with a globally distributed team of designers, product managers, developers, and other stakeholders to define and evaluate detailed product requirements in an Agile/Lean environment.-Keeping your commitments. Our team has a culture of doing what we say we are going to do.-Be a full stack designer. This means following the product from conception to completion. This includes problem discovery/validation, wireframing, prototyping, visual design, usability testing and finally validating that you have actually solved the problem once it is released.-Become an expert on our products, intimately familiar with all aspects of the end-to-end user experience and the customers who use our products

There is more to enterprise security than defending perimeters. We believe that an IT security strategy aligned to the needs of business is essential to future growth and innovation. Our solutions help customers protect their whole enterprise, inside and out, efficiently, and proactively; comply with internal governance policies and external regulations & enable the adoption of new applications and technology. We help customers create and maintain a strong security foundation with interconnected solutions that span the enterprise. From the endpoint to the data center to the cloud, One Identity solutions mitigate risk and reduce complexity so companies can move their business forward. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.   We are currently looking for a Team Leader to join our creative and enthusiastic development community to create world class software products. Responsibilities As a team leader you will be responsible for every aspect of developing a product or a major product part. You will lead 1-2 teams with 6-15 engineers. You will be able to make your own decisions but you will be required to make them. You will have a freedom to find out how you develop the roadmap that is defined by product.   Your main tasks will be: -People management: building up your team, motivate them, help them in their carrier -Project Management: work together with the team to reach project goals, improve the team’s processes -Agile coaching whenever the team needs that

One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the Quest Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud and hybrid environments.   We are currently looking for an Inside Sales Account Manager at the modern and superbly-located Quest office in Mahon, Cork, joining a highly motivated, well-resourced and successful team reporting to the UKI Regional Director.   This is a fantastic opportunity to join like-minded people in driving One Identity’s UKI Sales strategy in this high-growth industry. Your focus will be to build relationships, create and execute campaigns, drive growth and over-achieve on revenue targets. Responsibilities -Prepares and delivers business justifications and executive summaries to key decision-makers -Supporting three external field reps to generate and close off more opportunities -Quote creation and dealreg management -Be the first point of contact for our distributors where you will help with product questions, remote discussions with our channel partners

One Identity is looking for junior, mid level and senior GNU/Linux Software Developers to join our Syslog-ng Store Box (SSB) team.   SSB is an enterprise grade central log management software to collect and process hundreds of thousands incoming log messages within a second. It is heavily used by the major fortune top 500 companies worldwide. Do you know what full stack development is? Because we do, and we are using the following technology stack:   C, PHP, Javascript, Python, Unix shell scripting, Salt-Stack, Selenium, Docker HTTPS, DNS, TCP/IP, UDP, OpenSSL, routing, NTP, NFS, Samba, Kerberos, SNMP, RAID Git, continuous integration (Jenkins) We are practicing OOP, Clean Code, SOLID, secure coding, TDD and Agile We support many different platforms: HW, ESXi, HyperV, Amazon EC2, Azure Responsibilities Work in a team to develop, test and implement new features Produce clean and efficient codes Integrate software components and third-party programs

Come and join One Identity’s largest development center in Hungary, with offices in Budapest and Veszprém! Hungary’s  most successful IT security startup, Balabit, was founded in 2000, acquired by One Identity in 2018, and has operated since then as an integrated part of this global company. One Identity, lets organizations achieve an identity-centered security strategy with a uniquely broad and integrated portfolio of identity management offerings including AD account lifecycle management, identity governance and administration and privileged access management. Thanks to our brilliant and dedicated team members who contribute their expertise and experience, One Identity has become a leading IT security software development company, honored to be recognized as a Visionary in the 2020 Gartner Magic Quadrant. Our team in Hungary consists of more than 160 employees, with more than 130 engineers, including developers, test automation engineers, UI/UX designers, DevOps experts, internal IT and Support engineers.   We are currently looking for a Software Engineer to join in our syslog-ng team. Responsibilities -Improving development processes (influencing development methodologies) -How modern cloud-based technologies work -Deepening your knowledge in modern Continuous Integration framework -Deepening your existing knowledge of Linux-based world

One Identity is a Gartner award-winning IT management software provider, who offering a broad selection of solutions that solve some of the most critical and most challenging Cybersecurity problems. We are currently looking for Principal/Senior level C# Developer to join us. As a Principal Software Engineer your role is to lead all of the technical aspects of an agile team of developers who are delivering a world class product on the global market. You have to be a master in C# and .Net development but you also have to be an experienced tech lead to assist others. Responsibilities -Lead the design activities to team agreement for feature cluster(s) ensuring customer experience, application impact, and design alternatives have been analyzed to deliver a design that drives overall product success and can be used as the foundation for accurate estimates. -For one or more large features cluster(s), lead the development of a functional specification, based upon marketing requirements, ensuring these features are successful within the context of the overall project. -Construct feature cluster(s) as specified to ensure that components are delivered on schedule according to the team quality profile; deliver high quality work products for all phases of the development lifecycle by using and encouraging team, personal and commercial software development best practices. -Ensure the overall product is of the highest quality, by ensuring active involvement in product development by all team members, which includes driving code reviews, maintaining vigil over defect reporting, and being directly involved in the beta cycle to take customer feedback into current and future product improvements. -Lead estimation and task development process for assigned feature cluster(s) that are realistic, attainable and commits to construction against the estimate, dependencies and known risks.

One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Senior Support Engineer, to join the One Identity Team. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.    The position is for a problem solver to provide enterprise-wide support service for our range of game-changing and award winning solution range. You will be part of a collaborative team providing telephone and email assistance to our customer and partner base. We as a  team believe in honest communication, share creativity and welcome different perspectives. There is a winning culture built on a platform of integrity with the spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential. Responsibilities Engineers will work as part of a Global team to provide a high standard of technical support to customers on the Identity Manager Solution. Stellar customer service and handling skills and the ability to interface, collaborate and prioritise customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues mainly on a Windows platform is required.   -Manage Service Requests and any ongoing Escalations -Collaborate with the other members of the Global Support Team -Invest in the Knowledge Centered Methodology (KCS) and contribute to the Support Portal -Participate in activities relating to product improvement and demand reduction -Provide a high quality service delivery experience to the internal and external stakeholders

Quest is hiring a Development Escalation Engineer to join in our syslog-ng team.   Syslog-ng is an enterprise grade central log management software to collect and process hundreds of thousands incoming log messages within a second. It is heavily used by the major fortune top 500 companies worldwide.   Development Escalation Team is a bunch of Sherlock Holmes’s  who are highly motivated in finding and fixing the root causes of the hardest Customer issues and product bugs or resolving outages. Our job begins when the average Systems Administrator feels totally lost..  Responsibilities -Being part of a small team in R&D to help the Support team with the most problematic Customer issues -Providing on-call support  -Investigating and documenting software bugs so that developers can start working on fixing them 

There is more to enterprise security than defending perimeters. We believe that an IT security strategy aligned to the needs of business is essential to future growth and innovation. Our solutions help customers protect their whole enterprise, inside and out, efficiently, and proactively; comply with internal governance policies and external regulations & enable the adoption of new applications and technology. We help customers create and maintain a strong security foundation with interconnected solutions that span the enterprise. From the endpoint to the data center to the cloud, One Identity solutions mitigate risk and reduce complexity so companies can move their business forward. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth. The post holder will be a business-oriented team member responsible for business and technical product/solution strategy of One Identity’s (OI) Safeguard product line. This team member would be responsible for solutions that span on-premise, hardware and Cloud/SaaS. This team member is primarily responsible for defining, via the product management team, “what” needs to be built required for the OI engineering leadership and teams to build product. The OI engineering group is responsible for the “how” of what is developed. Responsibilities -Specifying market requirements and epics for current and future releases by conducting market research supported by on-going visits to customers, partners, field, and professional services staff and ensures that this is aligned with the One Identity business strategy and product portfolio level vision set forward by the One Identity executive team and Product Management Leadership. This responsibility should be focused on OI’s goal to achieve their new license revenue target for Safeguard. -Managing the entire product/solution life cycle from initial concept to business and strategic planning (3-5 years) to tactical activities (1-2 year). -Collaborating and ensuring alignment with engineering on key architectural and long-term strategic vision and direction. -Acting as the leader of the solution with other product managers, product owners, development, marketing, product marketing inside One Identity/Quest. -Interfacing with product marketing to help develop the development of core product content, positioning, messaging, evidence, and demos.

One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for Junior Software Engineer to join our creative and enthusiastic Integration team in Budapest.  If You -are passionate about programming and eager to deliver quality results -are a creative problem solver with an analytical mindset -are able to work in a team -are interested in network and security technologies    You are going to enjoy working in our team. 

One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Senior Support Engineer, to join the One Identity Team. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.  The position is for a problem solver to provide enterprise-wide support service for our range of game-changing and award winning solution range. You will be part of a collaborative team providing telephone and email assistance to our customer and partner base. We as a  team believe in honest communication, share creativity and welcome different perspectives. There is a winning culture built on a platform of integrity with the spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential. Responsibilities Engineers will work as part of a Global team to provide a high standard of technical support to customers on the Identity Manager Solution. Stellar customer service and handling skills and the ability to interface, collaborate and prioritise customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues mainly on a Windows platform is required.

Come and join One Identity’s largest development center in Hungary, with offices in Budapest and Veszprém!  Hungary’s most successful IT security startup, Balabit was founded in 2000, acquired by One Identity in 2018, and has operated since then as an integrated part of this global company. Our portfolio includes identity governance, administration and privileged access management.  Our team in Hungary consists of more than 160 employees, with more than 130 engineers, including developers, test automation engineers, UI/UX designers, DevOps experts, internal IT and Support engineers. We are a rapidly growing company, currently recruiting for a Software Engineer interested in network protocols and security and we are very excited to talk to individuals that are seeking a challenging and forward-thinking place to work!  Responsibilities -Work in a small development team to find solutions to interesting problems while using mainstream technologies such as C, Python and Rust.  -Design and code enhancements to existing modules, design and develop new C and Python modules, and maintain existing scripts.  -Conduct developer testing of code changes and perform source code peer reviews. 

This position will be responsible for regular code reviews, improving the secure development and testing procedures, investigating reported product vulnerabilities and prioritizing remediation or mitigation efforts. Responsibilities -Threat Modelling – work with the development teams to ensure that threat modelling is performed for all product updates and enhancements -Incorporate automated and manual security testing (SAST/DAST/SCA/fuzz testing) into all product pipelines. Perform manual penetration testing using advanced tools -Participate in the Product Security Incident Response effort for all One Identity products. Assess reported or discovered vulnerabilities and prioritize remediation.   -Develop and/or improve, maintain, and monitor Secure Build infrastructure to ensure the security and integrity of application code delivered to customers -Work with development teams, and provide training to Security Champions and other R&D personnel to continue to shift security left -Maintain knowledge of application security related vulnerabilities, including cryptographic implementations and mitigation strategies

There is more to enterprise security than defending perimeters. We believe that an IT security strategy aligned to the needs of business is essential to future growth and innovation. Our solutions help customers protect their whole enterprise, inside and out, efficiently, and proactively; comply with internal governance policies and external regulations & enable the adoption of new applications and technology. We help customers create and maintain a strong security foundation with interconnected solutions that span the enterprise. From the endpoint to the data center to the cloud, One Identity solutions mitigate risk and reduce complexity so companies can move their business forward. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth. We are currently looking for a Team Leader to join our creative and enthusiastic development community to create world class software products. Responsibilities As a team leader you will be responsible for every aspect of developing a product or a major product part. You will lead 1-2 teams with 6-15 engineers. You will be able to make your own decisions but you will be required to make them. You will have a freedom to find out how you develop the roadmap that is defined by product.   Your main tasks will be: -People management: building up your team, motivate them, help them in their carrier -Project Management: work together with the team to reach project goals, improve the team’s processes -Agile coaching whenever the team needs that

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth. Responsibilities We are looking for software development associate engineers to join our team -Be part of development team and involved in design, implement and testing of enterprise software products -Develop application in C++/C#.net. -Work with support teams in understanding customer reported issues and provide work around or resolution

Come and join One Identity’s largest development center in Hungary, with offices in Budapest and Veszprém! Hungary’s most successful IT security startup, Balabit, was founded in 2000, acquired by One Identity in 2018, and has operated since then as an integrated part of this global company. One Identity lets organizations achieve an identity-centered security strategy with a uniquely broad and integrated portfolio of identity management offerings including AD account lifecycle management, identity governance and administration and privileged access management. Thanks to our brilliant and dedicated team members who contribute their expertise and experience, One Identity has become a leading IT security software development company, honored to be recognized as a Visionary in the 2020 Gartner Magic Quadrant. Our team in Hungary consists of more than 160 employees, with more than 130 engineers, including developers, test automation engineers, UI/UX designers, DevOps experts, internal IT and Support engineers. We are a rapidly growing company, currently recruiting for a DevOps Engineer, and very excited to talk to individuals that are seeking a challenging and forward-thinking place to work! Responsibilities -Writing Azure Pipelines, YAML files -Writing Azure Resource Manager (ARM) templates -Writing PowerShell using Azure CLI. -Writing Helm charts and Kubernetes configuration.

Come and join One Identity’s largest development center in Hungary, with offices in Budapest and Veszprém!  Hungary’s  most successful IT security startup, Balabit, was founded in 2000, acquired by One Identity in 2018, and has operated since then as an integrated part of this global company. One Identity, lets organizations achieve an identity-centered security strategy with a uniquely broad and integrated portfolio of identity management offerings including AD account lifecycle management, identity governance and administration and privileged access management.  Thanks to ourbrilliant and dedicated team members who contribute their expertise and experience, One Identity has become a leading IT security software development company, honored to be recognized as a Visionary in the 2020 Gartner Magic Quadrant.  Our team in Hungary consists of more than 160 employees, with more than 130 engineers, including developers, test automation engineers, UI/UX designers, DevOps experts, internal IT and Support engineers. We are a rapidly growing company, currently recruiting for a  Junior C/C++ Developer, and very excited to talk to individuals that are seeking a challenging and forward thinking place to work!  Responsibilities -Work on a small development team to find solutions to interesting problems working with latest Linux/Windows server technology;  -Design and coding of enhancements to existing modules, as well as design and development of new C++ modules and maintain existing Unix scripts.  -Conduct Developer testing of code changes and perform source code peer reviews. 

Come and join One Identity’s largest development center in Hungary, with offices in Budapest and Veszprém!  Hungary’s  most successful IT security startup, Balabit, was founded in 2000, acquired by One Identity in 2018, and has operated since then as an integrated part of this global company.  One Identity, lets organizations achieve an identity-centered security strategy with a uniquely broad and integrated portfolio of identity management offerings including AD account lifecycle management, identity governance and administration and privileged access management.  Thanks to our brilliant and dedicated team members who contribute their expertise and experience, One Identity has become a leading IT security software development company, honored to be recognized as a Visionary in the 2020 Gartner Magic Quadrant.     Our team in Hungary consists of more than 160 employees, with more than 130 engineers, including developers, test automation engineers, UI/UX designers, DevOps experts, internal IT and Support engineers. We are a rapidly growing company, currently recruiting for a Junior Python Developer, and very excited to talk to individuals that are seeking a challenging and forward thinking place to work! 

There is more to enterprise security than defending perimeters. We believe that an IT security strategy aligned to the needs of business is essential to future growth and innovation. Our solutions help customers protect their whole enterprise, inside and out, efficiently, and proactively; comply with internal governance policies and external regulations & enable the adoption of new applications and technology. We help customers create and maintain a strong security foundation with interconnected solutions that span the enterprise. From the endpoint to the data center to the cloud, One Identity solutions mitigate risk and reduce complexity so companies can move their business forward. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth. The post holder will be a business-oriented team member responsible for business and technical product/solution strategy of One Identity’s (OI) Safeguard product line. This team member would be responsible for solutions that span on-premise, hardware and Cloud/SaaS. This team member is primarily responsible for defining, via the product management team, “what” needs to be built required for the OI engineering leadership and teams to build product. The OI engineering group is responsible for the “how” of what is developed. Responsibilities -Specifying market requirements and epics for current and future releases by conducting market research supported by on-going visits to customers, partners, field, and professional services staff and ensures that this is aligned with the One Identity business strategy and product portfolio level vision set forward by the One Identity executive team and Product Management Leadership. This responsibility should be focused on OI’s goal to achieve their new license revenue target for Safeguard. -Managing the entire product/solution life cycle from initial concept to business and strategic planning (3-5 years) to tactical activities (1-2 year). -Collaborating and ensuring alignment with engineering on key architectural and long-term strategic vision and direction. -Acting as the leader of the solution with other product managers, product owners, development, marketing, product marketing inside One Identity/Quest. -Interfacing with product marketing to help develop the development of core product content, positioning, messaging, evidence, and demos. -Helping to drive a solution set or integrated experience across the Safeguard and IAM teams’ products (primarily development/engineering, other product managers, sales, and marketing) through market requirements, product contract, and positioning. -Analyzing potential partner relationships for the product and acquisition targets. -Acting as a spokesperson for the product with analysts and press, when necessary.

Come and join One Identity’s largest development center in Hungary, with offices in Budapest and Veszprém!  Hungary’s  most successful IT security startup, Balabit, was founded in 2000, acquired by One Identity in 2018, and has operated since then as an integrated part of this global company.  One Identity, lets organizations achieve an identity-centered security strategy with a uniquely broad and integrated portfolio of identity management offerings including AD account lifecycle management, identity governance and administration and privileged access management.  Thanks to our brilliant and dedicated team members who contribute their expertise and experience, One Identity has become a leading IT security software development company, honored to be recognized as a Visionary in the 2020 Gartner Magic Quadrant.  Our team in Hungary consists of more than 160 employees, with more than 130 engineers, including developers, test automation engineers, UI/UX designers, DevOps experts, internal IT and Support engineers. We are a rapidly growing company, currently recruiting for a Senior Python Developer, and very excited to talk to individuals that are seeking a challenging and forward thinking place to work! 

Come and join One Identity’s largest development center in Hungary, with offices in Budapest and Veszprém! Hungary’s  most successful IT security startup, Balabit, was founded in 2000, acquired by One Identity in 2018, and has operated since then as an integrated part of this global company. One Identity, lets organizations achieve an identity-centered security strategy with a uniquely broad and integrated portfolio of identity management offerings including AD account lifecycle management, identity governance and administration and privileged access management. Thanks to ourbrilliant and dedicated team members who contribute their expertise and experience, One Identity has become a leading IT security software development company, honored to be recognized as a Visionary in the 2020 Gartner Magic Quadrant. Our team in Hungary consists of more than 160 employees, with more than 130 engineers, including developers, test automation engineers, UI/UX designers, DevOps experts, internal IT and Support engineers. We are a rapidly growing company, currently recruiting for a C#/.Net developer to our Privilege Manager for Windows product, and very excited to talk to individuals that are seeking a challenging and forward thinking place to work! Responsibilities -You write production-ready code consistently that is easily testable, easily understood by other developers, and account for edge cases and errors. Understanding when it is appropriate to leave comments, but biase towards self-documenting code -Using systematic debugging to diagnose cross service issues, sometimes with help from more senior engineers, architects. -Consistently designing code that is aligned with the overall service architecture. Utilize abstractions and code isolation effectively -Thoroughly understand the business model in relation to their current product focus area. Sometimes participate in roadmap feedback with product team. Look for opportunities to simplify product & technical design

Quest products are highly technical and complex. We need a Product Designer who excels at quickly learning complex systems, then designs the product in such a way that no one else has to go through the trouble of learning what you just did. Your design effectively manages the complexity and reveals an intuitive user interface. If your strength as a product designer is interaction design and information architecture, you will be a good fit for this team. You will be fully responsible for the product’s user experience (UX). It will be up to you to ensure that we arrive at the best possible design by collaborating closely with other designers, Development, and Product Management. Responsibilities -Collaborate with a globally distributed team of designers, product managers, developers, and other stakeholders to define and evaluate detailed product requirements in an Agile/Lean environment. -Keeping your commitments. Our team has a culture of doing what we say we are going to do. -Be a full stack designer. This means following the product from conception to completion. This includes problem discovery/validation, wireframing, prototyping, visual design, usability testing and finally validating that you have actually solved the problem once it is released.

One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Senior Support Engineer, to join the One Identity Team. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.  The position is for a problem solver to provide enterprise-wide support service for our range of game-changing and award winning solution range. You will be part of a collaborative team providing telephone and email assistance to our customer and partner base. We as a  team believe in honest communication, share creativity and welcome different perspectives. There is a winning culture built on a platform of integrity with the spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential. Responsibilities Engineers will work as part of a Global team to provide a high standard of technical support to customers on the Identity Manager Solution. Stellar customer service and handling skills and the ability to interface, collaborate and prioritise customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues mainly on a Windows platform is required.

As a Tech Support Advisor, you will be responsible for providing technical support across Quest Data Protection suite of products via phone, chat, web & emails in 24x7x365 days environment. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role.  You will also assist customers with deployment of Data Protection solutions like AppAssure, NetVault, QoreStor and vRanger doing troubleshooting of backup, restore, replication, virtualization, performance, storage configuration and others.   Responsibilities -Act as a customer advocate - maintains and represents as a cordial Quest Support technician  -Participates in 24x7 product support for Data Protection products  -Owns incoming technical issues from customers, assists by diagnosing the problems and providing resolutions for technical and service issues related to AppAssure, NetVault, vRanger, QoreStor and Hardware Appliances (DR, DL) via email, WebEx, or phone. -Recreates, identifies and provides input on unique or recurring customer problems. Uses troubleshooting techniques/tools to identify product defects or enhancement and follow the guidelines  -Maintains a personal queue of ongoing customer issues until resolution, responds to customer technical problems/issues. Interfaces with R&D teams to bring escalated issues to resolution