About the role:

Are you passionate about helping our customers execute faster and smarter business results? Do you enjoy being a part of an innovative, fast-paced and fun team environment? Do you have excellent communication skills with a business/IT qualification? Join our SuccessFactors Product Support team.  

We are currently looking for a new colleague to join our SuccessFactors support team at the Global Support Center in Budapest. In this role you will assist our customers by troubleshooting issues and providing solutions for reported incidents. It combines post go‐live customer support and system administration.   
  
Some responsibilities in this role:  

• Analyze the incident, research solutions and provide solid answers easily understood by customers   

• Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels  

• Document solutions to known issues and consulting questions   

• Develop technical solutions to be posted to both internal and external knowledge base   

• Liaising with Engineering, Product Management & Operations organizations to resolve bugs and missing product functionality for future releases   

• Document issues in a CRM system and defects in our engineering tracking system   

  
Education, core skills and competencies:  

• Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or related field like Engineering or Economics 

• Fluency in English to a business standard 

• Familiarity with general IT concepts, business terms and processes  

• Excellent analytical and problem-solving skills 

• Ready for continuous learning and improvement 

• Strong communication skills 

• Self-organized with focus on quality  

What we offer: 

• A compensation package above average (e.g.: besides competitive salary we offer excellent cafeteria, life insurance, private health insurance)  

• Flex work  

• Continuous personal and professional growth 

• Superior office and work environment (e.g.: free gym, free parking, bike fleet for rental, healthy canteen)  

• Diverse and international team 

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