The primary function is to provide technical support (pre-sales, commissioning and after sales) to internal and external customers and/or the sales organization by acting as a primary point of contact on several channels: telephone, e-mail, web ticket, and chat for EATON Electrical division. The main activities to be covered are related to EATON solutions for residential and commercial market.

The Technical Support Engineer act as a fist point of escalation for inquiries and troubleshooting on hardware and software cases, starting from commissioning resolutions, pre-sales and post-sales inquiries.  Support the process documentation and knowledge sharing sessions, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team.

Your main duties:

• Provide technical support (hardware and software) related to EATON portfolio for a defined product division via phone/email/webchat etc.
• Assist customers to resolve hardware & software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers.
• Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology.
• Drive customer loyalty through quality of service, improved value and through a high-performance culture.
• Provide support in follow up the installed base and track the commissioning with creation of daily/weekly/monthly team reporting tools.
• Participate on CI projects and initiatives to increase productivity and add value from team and BSC activities

Required:

• Engineering or equivalent Technical Degree (Electrical/Electronic Technician, Computer Science / Engineering preferred)
• Preferable to have some experience in the area of power distribution / industrial automation. Fresh graduates are also welcome.
• Good understanding of electrical products and related applications
• Analytical mindset, communication skills, problem solving, IT  skills
• English fluent (any other EU language is an advantage)

Perks And Benefits:

• Healthcare And Retirement Savings Programs to support you now and as you plan for the future

• Wellness Programs And Resources to support the wellbeing of you and your family

• Flexible Work Options to help balance work/life demands

• Competitive Compensation Packages to reward skills and performance

• Ongoing Learning And Career Development Opportunities to help you grow

Elvárt kompetenciák

villamosmérnök BSC or MSC.

English language knowledge Fluent written and verbal

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