As an HR Service Associate you will be responsible for providing expert consultation services and solutions for routine and complex employee relations issues related to performance management, employee life cycle, attendance, process guidelines, and policies. Acting as key HR contact for managers for advice, support.

What will you do:

-Handle complex, confidential, and/or sensitive inquiries/requests and assume ownership of cases, following established processes
-Support the review, update, and maintenance of HR Services documentation for assigned areas (e.g., Standard Operating Procedures, Work Instructions) to ensure complete, accurate, and up-to-date depiction of processes 
-Proactively escalates issues as needed to the appropriate partner within HR 
-Follow up with employees and managers on incomplete processes, resolution of HR and benefit issues, timesheet discrepancies 
-Perform quality control measures to ensure the accuracy and thoroughness of all HR services delivered to partners  
-Identify areas of process improvement and potential liability regarding HR compliance 
-Provide necessary trainings to new HR team members and managers concerning HR Services procedures 
-Coordinate, assist and conduct investigations as assigned 
-Prepare reports and analyze data on HRS metrics and translate for use in discussions for performance review meetings  
-Conduct data quality reviews, monitor and correct processing errors 
-Participate in HR projects 
-Give mentoring support for junior team members/new joiners 
 

Qualifications:

-Bachelor’s degree from an accredited institution
-1-2 years experience in HR or Costumer Service field
-Excellent Hungarian and English language skills (Written and Verbal) any Eastern European language is an advantage

Skills:

-Excel knowledge
-Demonstrated effectiveness and ability to work independently regardless of distractions and/or general noise 
-Strong organizational, problem-solving, and analytical skills 
-Ability to work independently, manage priorities and workflow 
-Ability to coordinate projects/project team 
-Stakeholder management 
-Take the accountability