The primary role of the Technical Support Engineer is to deliver exceptional technical support and troubleshooting assistance to end-users, customers, and internal partners. Acting as a key point of contact across multiple channels—including telephone, email, and web tickets—this position focuses on EATON's electrical product portfolio, specifically tailored devices within the Electrical division.

In this capacity, you will engage with a diverse range of stakeholders, including end customers, wholesalers, distributors, panel builders, designers, logistics teams, quality departments, product management, R&D, manufacturing, and sales or service representatives. Your responsibilities will encompass a variety of pre-sales and post-sales functions, ensuring seamless communication and support.

You will provide vital assistance to sales functions across the EMEA region, and partially in APAC and the Americas, addressing technical inquiries, product-specific questions, warranty issues, documentation requests, repair and calibration needs, and troubleshooting challenges. Additionally, you will guide customers in product selection and application assistance through phone and email interactions. As the first point of escalation for non-standard inquiries and advanced troubleshooting related to hardware and software, your expertise will be invaluable.

·         Technical Support: Provide pre-sales and post-sales technical assistance for low voltage electrical products.

·         Point of Contact: Serve as the primary contact for customers through various channels, including phone, email, and web tickets.

·         Customer Support: Act as the initial point of contact for inquiries and troubleshooting (Level 1) and escalate issues internally as needed (Level 2).

·         Documentation Support: Assist in process documentation and knowledge sharing to enhance customer satisfaction and improve team technical expertise.

·         Collaboration: Collaborate with local sales teams, area managers, customers, partners, and distributors to deliver effective technical support.

·         Sales Support: Provide technical assistance and guidance to local sales functions regarding product-related inquiries.

·         Localization: Support the localization of documentation to enhance customer understanding.
Warranty and Repairs: Manage warranty claims, documentation, and repair/calibration requests.

Qualifications:

·         Engineering or an equivalent technical degree; a degree in Electrical Engineering is preferred.

Skills:

·         Demonstrated experience in providing technical support for electrical products.

·         Strong analytical mindset combined with sales and business acumen.

·         Ability to communicate effectively in Norwegian or Swedish or Danish both orally and in writing.

·         Fluent in English and Dutch

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